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Customer Service

Customer Service

We pride ourselves on giving our customers the best possible service through our product knowledge and technical expertise and by making ourselves readily available by phone or email when questions arise. Although we may not answer the phone 24/7, rest assured that your email or phone call will be answered or returned by someone with extensive knowledge in the water treatment industry.  We offer this expert assistance to ensure that our customers have the knowledge they need to select the right product and then to use it properly and successfully. Unfortunately, we are not able to offer this same technical support to callers who are not our customers and who have purchased their water treatment device from an outlet store, a mass retailer, a 'big box store' or discount location - in short, a re-seller who offers little, if any, 'after sales' support. We must reserve our time for our customers.

Customer Service Hours of Operation

Monday – Friday 9:00am – 1:00pm Pacific Time (Except on Holidays or Special Occasions)

 

Payment Information

Sales Tax

Currently there is no sales tax in the State of Oregon.

Payments Other Than Credit Card

Outback Water accepts wire transfers, personal checks, cashier checks, money orders, and company checks all funds must be in US dollars. Please allow up to 10 business days after receipt for the funds to clear. Once the funds have cleared your order will be processed. There is no guarantee of the availability of any product at the time payment is received or the funds have cleared.

Price Matching or Low Price Guarantee

Outback Water attempts to provide competitive pricing on all of the products they sell. If you would like to see if we can meet or beat a competitor’s price on any of the products we offer, please feel free to call us at 844.377.7873 or email at info@outbackwater.com. We will require proof of the lower price on your email or at the time of your phone call.

Privacy Policy

Please review our Privacy Policy to assure your comfort with our way of doing business.

Linked Sites

In the process of offering information, www.outbackwater.com may elect to link to other internet web sites. These sites are owned and operated by third parties and outbackwater.com is not responsible for the operation of or content located on or within any such sites. Third party sites accessible through our site have their own data collection practices and privacy policies.   Please contact these sites directly to obtain information on their specific policies.

Disclaimer of Liability

Outbackwater.com makes a conscious effort to provide accurate information to its customers. Ultimately it is the customer’s sole responsibility to choose the correct filter or system for their specific application. Outback water may offer advice on methods on how to treat common water problems and the technology best used to treat such water problems. The consumer of any product purchased from Outback Water agrees to hold Outback Water harmless of any product liability caused by improper system selection, manufacturer error, installation or design. Outback Water reserves the right to change or alter these terms and conditions at anytime without notice.